Refund policy

Last updated- July 12,2026

Return & Refund Policy

We want you to be happy with your Aurelym ritual. If something isn't right, we're here to help. This policy explains how returns, refunds, and exchanges work.

Eligibility for Returns

To be eligible for a return, your item must be:

- Requested within 30 days of the delivery date
- In its original condition and packaging where possible
- Accompanied by your order number or proof of purchase

For health and hygiene reasons, the following cannot be returned once opened or used: the Facial Oil (once opened), the Cooling Eye Mask (once used), and the Cupping Duo (once used). If one of these items arrives damaged or defective, it is fully covered — see "Damaged or Defective Items" below.

Non-Returnable Items

- Opened or used hygiene-sensitive items (listed above), unless damaged or defective
- Gift cards
- Items marked "Final Sale" at the time of purchase
- Items returned more than 30 days after delivery

How to Start a Return

1. Email us at support@aurelym.com with your order number and the reason for your return
2. We'll review your request and respond within 1-2 business days
3. If approved, we'll provide return instructions (and a return label where applicable)

Please do not send items back before contacting us — returns sent without prior approval may not be processed.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement. Original shipping costs, where applicable, are non-refundable.

Exchanges

If you'd like a different product, the fastest way is to request a refund for the original item and place a new order. If your item arrived damaged or defective, contact us and we'll arrange a replacement at no cost.

Damaged or Defective Items

This is fully covered, even for hygiene-sensitive products. If your item arrives damaged, defective, or not working as intended:

1. Contact us at support@aurelym.com within 7 days of delivery
2. Include your order number and clear photos of the item and packaging
3. We'll arrange a free replacement or full refund — no need to return the damaged item unless we request it

Order Cancellations

You may cancel your order for a full refund as long as it hasn't yet entered processing. Once an order ships, it falls under the standard return process above. Contact us as soon as possible at support@aurelym.com to request a cancellation.

Questions?

We're a small team, and we genuinely want you to be happy with your ritual. Reach out anytime at support@aurelym.com — we read and respond to every message.