Shipping policy
Last updated: July 12, 2026
At Aurelym, we want your order to reach you quickly and smoothly. This policy explains our processing, shipping, and delivery practices, along with how we handle the occasional issue. Please read it carefully before placing your order — by completing a purchase, you agree to the terms below.
Processing Time
All orders are processed within 1-3 business days of being placed (Monday-Friday, excluding weekends and holidays). Orders placed on weekends or holidays begin processing the next business day.
During high-volume periods (product launches, sales, or holidays), processing may take slightly longer. If we anticipate a significant delay, we'll notify you by email.
You'll receive an order confirmation email immediately after purchase, and a separate shipping confirmation with tracking once your order is on its way.
Shipping Time
Once your order ships, delivery typically takes 2-6 business days, depending on the item(s) ordered:
| Estimated Shipping Time | Applies To |
|---|---|
| 1-2 business days | Jade Gua Sha, Jade Facial Roller, Cooling Eye Mask, Body Roller |
| 2 business days | Electric Lymphatic Device |
| 5-6 business days | Facial Oil, Cupping Therapy Set |
Orders with multiple items: if your order contains items with different shipping times, items may ship together and arrive based on the longest shipping estimate in your order, or arrive in separate packages. You'll receive tracking for everything on its way.
All shipping and delivery times are estimates provided by our fulfillment and carrier partners and are not guaranteed. Aurelym is not liable for delays once a package is in the carrier's possession.
Shipping Cost
Shipping is free on all orders within the United States. No minimum purchase required.
Where We Ship
We currently ship within the United States only, including APO/FPO and PO Box addresses where carrier service allows. We do not currently ship internationally. We hope to expand in the future — sign up for our newsletter to be notified if that changes.
For U.S. domestic orders, no additional customs fees, duties, or import taxes apply. Applicable state sales tax, if any, is calculated and shown at checkout.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number and link. Please allow up to 24-48 hours for tracking information to update after you receive this email. If you haven't received tracking within 5 business days of ordering, check your spam folder, then contact us at support@aurelym.com.
Shipping Address
Please double-check your shipping address at checkout — we are unable to redirect packages once they've shipped. If you notice an error immediately after placing your order, contact us right away at support@aurelym.com and we'll do our best to correct it before it ships.
Aurelym is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.Orders returned to us due to an incorrect address may be reshipped at the customer's expense, or refunded less the original shipping cost.
Lost or Stolen Packages
If your tracking shows your package as delivered but you haven't received it:
- Check with household members, neighbors, and building management
- Confirm the address on your order was correct
- Contact your local carrier with the tracking number
- If still unresolved, contact us at support@aurelym.com within 7 days of the delivery date
We'll do our best to help investigate. Please note that once a carrier marks a package as delivered to the correct address, Aurelym cannot guarantee a replacement or refund for packages that are lost or stolen after delivery — though we'll always work with you toward a fair resolution.
Delayed Packages
If your package appears stuck in transit or is significantly delayed beyond the estimated delivery window, reach out to us at support@aurelym.com and we'll work with you on a resolution. Delays caused by weather, carrier disruptions, incorrect addresses, or events outside our control are not eligible for refunds of the (free) shipping, but we'll always help track down your order.
Damaged Items
If your order arrives damaged, please contact us at support@aurelym.com within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging. We'll arrange a replacement or refund for verified damage at no cost to you.
Order Changes & Cancellations
If you need to change or cancel your order, contact us as soon as possible at support@aurelym.com. We can make changes only if your order hasn't yet entered processing — once it ships, we're unable to modify or cancel it.
Questions?
If you have any questions about your order or our shipping process, reach out anytime at support@aurelym.com. We're a small team and read every message.